Returns & Exchanges
At Shills Professional, we prioritize your beauty experience and offer a seamless return or exchange process for items that are damaged, defective, or incorrect within 7 days of delivery. To maintain hygiene standards, all returned beauty products must be unopened, unused, and in their original packaging.
Initiate Your Request
Contact our support team via email or our dedicated returns portal with your order number and clear photos of the product you wish to return.
Quality Assessment
Our quality assurance team will review your request within 48 hours to ensure the item meets our return criteria for safety and authenticity.
Pack and Ship
Once approved, securely pack the items in their original box and use our prepaid shipping label to send the package back to our distribution center.
Refund or Exchange
After receiving and inspecting the returned product, we will process your full refund to the original payment method or dispatch your replacement item immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing